Process Improvement

The starting point for improvement is to recognize the need.” -Imai

All businesses are chiefly composed of three things: people, processes, and products (services).  In other words, who we are, what we are, and how we do things.  Common wisdom has held that business success requires that these three components remain fairly stable and changing any of them is costly.  Personnel changes can be quite expensive and low turnover rates are often used as a measure of effective management.  Product cycles are often measured in quarters if not years and depending on the industry, require significant investment to renew.

That leaves processes.  Focusing on business processes can lead to better utilization of current staff and helping them make better decisions.  It also can help produce better products or deliver better services.  Process improvement then becomes a strategic opportunity to increase or maintain customer satisfaction, increase product/service quality, reduce costs, enhance revenues (by reducing  time-to-market), or improve employee satisfaction.

There is no business that doesn't believe it could be doing something better.  Sometimes what is needed is an agent of change and approach that can achieve improvements in a timely manner.  VHD applies techniques like Lean Six Sigma and Business Process Management (BPM) to identify defects and define opportunities.  We also have the experience with business functions and best practices to recommend improvements that stay focused on delivering rapid results.  Contact us to learn more about how we can help your business through targeted improvement efforts.

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